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Exposure
I am a Qube Markets customer. Since 2026/09/25, my trading account has been restricted, and I am unable to log in normally or manage the funds in my account. Qube Markets has stated that my trading is under an LP investigation and has mentioned issues such as market front-running, prohibited hedging, and abusive trading. I am willing to fully cooperate with the investigation, but to date the platform has not provided any specific violating orders, evidence, or formal investigation results. I have repeatedly requested a formal explanation through customer service and email, but to this day I have still not received the following core information: 1. Specific violation allegations Please identify which orders were determined to be in violation, the reason for each transaction’s violation, and the standards used to determine abusive trading or other prohibited trading conduct. 2. Technical analysis basis If the platform or LP determines violations based on trading patterns, please explain its analysis methodology, as well as the specific data and determination basis for the so-called “abnormal upstream liquidity correlation”, “market impact”, and “execution characteristics”. 3. Contract and restriction basis Please clearly specify which provision of the Client Agreement or other applicable documents I have violated, and under which clause the platform restricted my login, trading, withdrawals, and handling of funds. I am not refusing the investigation, nor am I asking the platform to disclose trade secrets or its complete risk control algorithm. All I am asking for is the most basic and verifiable information: “Which transaction violated the rules, why it violated them, what the evidence is, which contract clause was breached, and under what provision my account and funds were restricted.” I retain complete MT5 trading records, account data, customer service and relevant personnel communications, formal complaint emails, and other evidence, all of which I am willing to provide for verification. If Qube Markets determines that I did indeed violate the rules, please provide specific evidence and contractual basis; if it cannot, please immediately restore my account access and allow me to normally handle the funds in my account that rightfully belong to me.
Connie-
10-04
Replied
Reply from official Qube Markets
In response to the issues raised in this customer feedback, after review and assessment by the company's compliance and risk control teams, and with the active cooperation of the customer, the matter has been properly resolved. QUBE MARKETS always regards compliance and security as its lifeline. Leveraging its strong capabilities, the platform conducts business under the multiple regulatory frameworks of Australia ASIC, South Africa FSCA, Anjouan, and Mauritius FSC, and has established a cross-time-zone compliant operating system. The platform strictly implements a third-party segregated custody system for client funds, complies with international industry standards and local legal requirements, and ensures transparent trading, fund security, and smooth withdrawals. If you have any questions, you can contact official customer service at any time, and QUBE MARKETS will serve you wholeheartedly.
Exposure
Account was suddenly deleted, and I can’t log in
My account was suddenly deleted, and I can’t log in anymore. They say it’s under review. The most my account did was use a scalping strategy. The thing is, I kept asking customer service whether scalping was allowed while I was doing it, and after trading for a while, I asked again—and customer service always said it was fine, with no restrictions on holding time. If you suddenly can’t allow scalping anymore, just tell me the platform doesn’t allow it, and I’ll simply withdraw my funds and be done with it—instead of just deleting people’s accounts and blocking access to the backend.
李大脸
09-22
Replied
Reply from official Qube Markets
Regarding the customer feedback situation, after our company's verification, the issue has been properly resolved. In the future, we will optimize the customer communication process to avoid any further information discrepancies. QUBE MARKETS always regards compliance and security as the lifeline of the enterprise, and relies on its strong strength to operate under the multi-regulatory framework of Australia ASIC, South Africa FSCA, Anjouan, and Mauritius FSC, building a cross-timezone compliance network. The platform strictly implements the third-party segregated custody system for customer funds, relying on the dual guarantees of international industry standards and legal systems to ensure transparent transactions, fund security, and worry-free withdrawals. If you have any questions, please feel free to contact official customer service, QUBE MARKETS will serve you wholeheartedly!
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