Mediation Center

胡伟庚

Within 1 year

Serious complaint against PGMarkets. Jinshi is a scam platform, a Ponzi scheme. They are blocking withdrawals and not returning the principal. My account is even in a trading loss state. Previously, they blocked withdrawals. Now they say they need to cooperate with some KYC review, which will take 3 months. Only after 3 months can they arrange the review gradually, meaning that even after 3 months, withdrawal may not be possible. They find various excuses to block. Where would any legitimate broker freeze funds when the client's account principal is in loss? The so-called compensation activity is just a trick. The broker itself caused losses due to regulatory issues, which led to being exploited, and then they freeze other clients' funds. They also force us to only withdraw profits from the copy trading with Yuanqi Asset Management. Unfair terms. I have many records. Please, platform, pay attention and uphold justice.

FX3831620876

Within 1 year

Malicious slippage, still no compensation, and the customer manager, also being unreasonable

FX2366626576

Within 1 year

TMGM withdrawal, backend changed my receiving address without authorization

順

Within 1 year

I made two withdrawals, but neither was processed; it's been over half a month

FX3339717911

Within 1 year

I opened a real trading account with PGMarkets金时, and have been trading diligently and in compliance. Recently, I made a normal withdrawal, but the platform refused to release the funds. My withdrawal on July 16 was rejected, and on July 24 I withdrew again, but the funds still have not arrived. Customer service also fails to resolve the issue and keeps making excuses.

FX2834036710

3-5 years

I deposited funds on July 6th and started trading. All my orders were held for more than 5 minutes, some for 2 hours, and some for 10 hours. It was all manual trading. After losing $4000, I discovered that closing positions was delayed due to slippage, and my withdrawal was constantly being delayed. As of August 6th, my withdrawal was still stuck.

A小蚂蚁

3-5 years

I’ve been using this platform for a long time, but I don’t agree with the way the spread and slippage caused my stop-loss to trigger this time. At the time, neither their platform nor any other platform showed the price reaching 4441. Even if you add the spread and slippage, my stop-loss was set at 4397—so how did I end up with a loss at 4441? I was monitoring the market the entire day, and there were no gaps, slippage, or widening spreads. At the same time, the same situation did not occur on my other trading platform. When I asked the broker, they explained it away as slippage, gaps, and spreads. But none of these actually happened in live trading—are these big platforms just trying to fleece us? Here are screenshots of the two trading screens from that day:

FX1180539780

Within 1 year

1 lot long order stop loss level was 4429.06, actual stop loss level was 4427.49, slippage $157, 1 lot short order pending order price was 4413.96, because the long order slippage caused the short order not to be triggered, it dropped to 4382.34, loss $3162, total loss $3319.

FX2226618194

Within 1 year

I set a stop-loss at 4035 in my trade on July 14th, but your platform triggered a stop-loss at 4063.55, resulting in an additional loss of $300. This is your platform's fault, and I demand a refund of the $300 loss. Otherwise, I will continue to file complaints! My account: w****@163.com, trading account used: 300*****

华仔2518

3-5 years

They tricked me into depositing money with promises of compensation, but then they stopped allowing me to withdraw my funds altogether. It was all a scam. Now I can't even log into my account anymore.

dark star

3-5 years

The platform has repeatedly refused my withdrawal requests. When I contacted customer service, they explained that the bank refused payment because the name did not match. I contacted customer service many times and provided all my ID card and bank card information, which was completely error-free. However, customer service kept telling me to wait. I applied for withdrawals many times in succession but was never allowed to withdraw the funds. Contacting customer service always made me wait. On the surface, the platform seems fine, but in reality they definitely find various excuses not to allow withdrawals.

FX1790205468

Within 1 year

The money was scammed away under the name of this company, why is no one in charge, I opened an account and deposited US dollars, but in the end they refused to let me withdraw

必赢达人

3-5 years

There were no problems with the trading orders. The account showed a profit, and then the platform claimed it was a violation and refused to pay the profit.

FX1590357468

Within 1 year

The account was cancelled without prior warning or notice, and the account was directly banned with 7,000 US dollars

FX2971604592

Within 1 year

The withdrawal card has not been credited within 2.3 days, may I ask what is the situation.

FX3217826098

Within 1 year

I opened an account with TMGM in April of this year and made a profit of one or two thousand US dollars. As of today, all profits have been deducted from my account, claiming I violated trading rules. They've been constantly asking me to provide various documents, which I've uploaded as required by the platform. However, I still haven't received my principal, and the platform has also blocked me from logging in.

FX3325138939

Within 1 year

I deposited money into this garbage platform and earned a measly $120 on the second day before my account was frozen and I'm prohibited from withdrawing any funds! This is a total scam platform! It has ruined me! I'm not getting any replies to my emails to the agent. Before this problem, they would reply within minutes, but now they ignore me even after I send several emails. This scam platform has ripped me off! Learn from my mistake!

Hj Atun

Within 1 year

VT Markets has cancelled the withdrawal, removed the profits, and suspended the account. VT Markets is the worst Broker I have ever experienced. I requested a withdrawal of USD 1000, but I did not even receive $1. My withdrawal was cancelled, my account was suspended, and my profits were removed without clear and satisfactory explanation. I contacted customer service many times via email, but they did not reply or failed to provide a meaningful solution. The support team is very unprofessional and unhelpful. I also frequently experience technical issues with the VT Markets website, which is often slow or difficult to access. As a client, I expect transparency, fair treatment, and timely withdrawals, but my experience has been the opposite. This situation has caused financial loss, stress, and frustration for me. I ask VT Markets to review my case fairly, provide a proper explanation, and release any funds that

FX2542763642

Within 1 year

I started trading on the KVB gold platform in January and have repeatedly applied to unbind my account from my PAMM account without success, which has prevented me from withdrawing funds. I have communicated with the platform via email, and they promised to process the withdrawal, but more than two months have passed and I still haven't been able to withdraw my funds. It's been indefinitely delayed. I now request that my account be unbound and that all funds be fully refunded.

李大脸

6-10 years

I opened an account with RS Finance (email: 1371*******@qq.com). On July 17, 2026, my account automatically opened four positions, and slippage resulted in a loss of over $4,000. Fortunately, I quickly closed the positions and transferred funds to other accounts to diversify my capital, preventing a complete loss! The platform failed to achieve its goal of liquidating my account. Starting Monday, they began risk-controlling and deleting over $26,000 from several of my accounts without any prior warning. They also falsely accused me of consistently scalping and delaying arbitrage. My account was entirely managed using an EA (Expert Advisor), which simultaneously ran two Martingale strategies and one single-trade strategy. The EA can be provided for verification; there was no arbitrage as the platform claimed.