Global Broker Regulation Inquiry App
About WikiFX

Score

0 1 2 3 4 5 6 7 8 9
.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.

EBC FINANCIAL GROUP

United Kingdom United Kingdom | 5-10 years | Trading Env. AA |
ECN Account Regulated in Australia | Forex Execution License (STP) | MT4 Full License | Global Business | High Potential Risk | Offshore Regulation

https://www.ebcfinzone.co/

Website

Rating Index

Regulation 7.43 Tech 8.14 Reputation 8.59 Business 7.51 Risk Control 6.73
6.57

Trading Env.

Trading Env.

AA

Average Execution Latency (ms)

286.8 Great

MT4/5

Full License

EBCFinancialGroupKY-Demo

China
China
MT4
220

Influence

A

Influence Index NO.1

Japan Japan 6.76
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.

Trading Env.

D C B A AA AAA

Speed:AA

Slippage:AA

Cost:AA

Disconnected:AAA

Rollover:B

AA

MT4/5 Verification

MT4/5 Verification

Full License

220
Server Name
EBCFinancialGroupKY-DemoMT4
Server LocationChinaChina

Influence

Influence

A

Influence Index NO.1

Japan Japan 6.76
Surpassed 65.70% brokers
Business Region Search Statistics Ad Campaigns Social Media Index

Contact

+44 207 786 3550
https://www.ebcfinzone.co/
Euro House, Richmond Hill Road, Kingstown, VC0100, St. Vincent and the Grenadines
WikiFX Risk Alerts
  • WikiFX has recorded a total of 21 user complaints against this broker. Please be aware of the high risks and exercise extreme caution.
2

Basic Information

Registered Region
United Kingdom United Kingdom
Operating Period
5-10 years
Company Name
EBC Financial Group (SVG) LLC
Abbreviation
EBC FINANCIAL GROUP
Employees
--
Email
cs@ebc.com
Contact Number
+442077863550
Address
Euro House, Richmond Hill Road, Kingstown, VC0100, St. Vincent and the Grenadines
墨麒麟

墨麒麟

Authenticated
Unverified

United Kingdom

On April 2, 2026, my phone showed abnormal orders. I reported it to customer service, but the platform did not handle it. Around 10 PM on April 7, 2026, they sent an email saying my account violated rules and closed it on April 8, 2026. There are pictures as proof.

神经蛙

神经蛙

Verified

Hong Kong

Overall it's okay; both trading and depositing are good, but the response and reply speed of customer service is too slow. Problem resolution is relatively fast, but the system frequently drops frames and reconnects.

哎呦8547

哎呦8547

Verified

Hong Kong

Small account operations with 100U, no issues with deposits and withdrawals, haven't tried large amounts.

FX2764020783

FX2764020783

Verified

Malaysia

EBC's technical strength is evident in real-world trading, with order execution speeds under 20 milliseconds and data transmission stability reaching 98.75%. This helped me avoid slippage losses on the night of the April non-farm payroll report. During my EUR/USD trade, the market fluctuated wildly, but my closing price was only 0.3 pips off my expected target, a significant advantage compared to my previous platform. Thanks to access to 25 top liquidity providers, spreads on major currency pairs remain stable at 1.2-1.5 pips during Asian trading hours. However, there are occasional minor issues: during a crude oil data release in May, the platform experienced a 30-second market delay, which customer service explained was due to excessive server load. Overall, it's a solid platform suitable for traders who prioritize speed.

FX3647699061

FX3647699061

Verified

Malaysia

What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

FX4138181006

FX4138181006

Verified

Thailand

EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

FX2306873057

FX2306873057

Verified

Thailand

This is a scam. As a foreign trader living in Bangkok, my EUR/USD trade order triggered a warning signal on the night the Non-Farm Payroll data was released on the 15th. I couldn’t reach my account manager, and the system automatically closed my position the next morning, causing me a loss of 42,000 baht. What’s even more frustrating is that after I filed a complaint, the customer service responded in English, saying 'market volatility is normal,' ignoring the 17 unanswered calls I made. They delayed the process by claiming 'data maintenance,' and the remaining 20,000 baht in my account was frozen due to 'suspected abnormal trading.' Avoid brokers like this—they can lead to losses. They are utterly irresponsible, just trying to trick me into depositing money and profiting from my losses.

FX2893102567

FX2893102567

Verified

Thailand

I'm so unlucky I fell for the EBC platform's lies! Your Thai team can't even maintain basic data accuracy. A few days ago, I followed your gold trading strategy exactly as it was supposed to. It showed a clear bullish signal, and I even double-checked it several times! The next day, I woke up and was stunned to find your platform's data was dozens of points off from the actual market conditions! I scrambled to check the records, only to discover that your Thai technicians had mistakenly marked a bullish signal as a bearish one, costing me over $20,000! I confronted customer service, but your Thai team acted as if it had nothing to do with me. Not only did they refuse to admit their mistake, they even turned against me. They charged exorbitant fees while providing data riddled with flaws and even distorted direction. Your Thai team has absolutely no moral composure at all. They're both unprofessional and unethical!

206
Account Info
Deposit/Withdrawal
Related Personnel
Trading Env.
Trading Strategy
Business Region
Verified Site
Relationship Map
Related Companies
Employees
About Us
News
Wiki Q&A
User Feedback
MT4/5
Full License MT4
Full License MT4
Full License MT5
Full License MT5
17
MT4 Servers
5
MT5 Servers
107.27
velocityIcon
Average Execution Speed/ms

Properly licensed MetaTrader brokers provide robust systems and continuous support, backed by mature operations, advanced technology, and strong risk controls.

Meta Trader 4
Meta Trader 4
Perfect
Meta Trader 5
Meta Trader 5
Perfect
Meta Trader 4
Meta Trader 4
Perfect
Meta Trader 5
Meta Trader 5
Perfect
Meta Trader 5
Meta Trader 5
Perfect
Trading Apps
All 2
iOS 1
Android 1
logo
EBC - Smart Trading App
EBC Smart Trading App for Full Control of Your Trading.
screenshotsscreenshotsscreenshotsscreenshotsscreenshots
logo
EBC - 智慧交易管理平台
EBC Group LLC
screenshotsscreenshotsscreenshotsscreenshotsscreenshots

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Trading Env.
模块说明(前端未翻译)

Average Execution Speed(ms)
286.8 Great
Minimum Execution Latency(ms)
78 Great
Minimum Open Latency(ms)
78 Great
Minimum Close Latency(ms)
78 Great
Maximum Open Latency(ms)
1992 Poor
Maximum Close Latency(ms)
1996 Poor
6.04USD/Lot Perfect
10.13USD/Lot Perfect
Long: -7.31USD/Lot    Short: 1.94USD/Lot
Long: -53.99USD/Lot    Short: 26.46USD/Lot Poor
Average Slippage
-1.1 Perfect
Max Slippage
0 Perfect
Maximum Positive Slippage
-15 Perfect
Maximum Negative Slippage
0 Perfect
Avg. Disconnection Frequency (/day)
0.2
Avg. Reconnection Time (ms)
23
Ranking: 28 / 115
Tested Users 1,356
Orders 34,509
Used Margin $29,273,863 USD
Data provided by
vpsWikiFX Data provide
Last Updated:2026-10-29 01:00:00
模块说明(前端未翻译)
Search Sources
Target Language
Market Analysis
Ad Placement

Verified Site
模块说明(前端未翻译)

  • United States ebccomoros.com
    104.21.18.34
  • United States ebcfinzone.co
    172.67.185.120
  • United States ebcfin-sns.space
    104.21.96.151
  • United States ebc-fin.co
    18.173.121.121
  • United States ebcfin.co.uk
    104.21.41.63
  • United States ebcfin.co
    104.21.79.233
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Relationship Map

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EBC FINANCIAL GROUP
Clones
模块说明(前端未翻译)
Unverified
GTI Markets

GTI Markets

1.61
Score
5-10 yearsQuestionable Regulatory LicenseSuspicious Operational RegionHigh Potential Risk
Unverified
GTI Global

GTI Global

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Score
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Related Companies

EBC GROUP (CYPRUS) LTD(Cyprus)
Cyprus
EBC GROUP (CYPRUS) LTD(Cyprus)
Active
Cyprus
Registration No.
HE449205
Est. Date
EBC FINANCIAL GROUP (UK) LTD(United Kingdom)
United Kingdom
EBC FINANCIAL GROUP (UK) LTD(United Kingdom)
Active
United Kingdom
Registration No.
12503674
Est. Date
EBC FINANCIAL GROUP (AUSTRALIA) PTY LTD(Australia)
Australia
EBC FINANCIAL GROUP (AUSTRALIA) PTY LTD(Australia)
Active
Australia
Registration No.
619073237
Est. Date
THE OUTFIT LIMITED(New Zealand)
New Zealand
THE OUTFIT LIMITED(New Zealand)
Deregistered
New Zealand
Registration No.
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Est. Date
Employees

Company Profile

Company Profile

Review summary

EBCReview Summary
Founded1994
Registered Country/RegionUnited Kingdom
RegulationFCA / ASIC (regulated), CIMA (exceeded)
Market InstrumentsCurrency pairs, precious metals and energies, indexes, stocks, ETFs
Demo account✅
LeverageUp to 1:500
SpreadFrom 0.0 pips
Trading PlatformMT4, MT5
Minimum Deposit/
Customer SupportPhone: +44 20 3376 9662
Email: cs@ebc.com
Physical Address: The Leadenhall Building, 122 Leadenhal Street, ondon, United Kingdom Ec3y 4AB

EBC Information

EBC, founded in 1994, is a brokerage registered in the UK. The trading instruments it provides cover forex CFDs, commodities CFDs, shares CFDs, cryptocurrencies CFDs, indices CFDs. It provides 2 types of accounts and demo accounts.

EBC Information

Pros and Cons

ProsCons
FCA, ASIC regulatedExceeded license
Demo account availableOnly 2 types of accounts offered
Competitive spreads and low trading feesNo information about minimum deposit
MT4, MT5 trading platform supportedNo Islamic trading account
No deposit and withdrawal fees
Various payment options
Copy trading offered

Is EBC Legit?

Regulated CountryRegulated AuthorityCurrent StatusRegulated EntityLicense TypeLicense Number
United KingdomFinancial Conduct Authority (FCA)RegulatedEBC Financial Group (UK) LtdStraight Through Processing (STP)927552
AustraliaAustralia Securities and Investment Commission (ASIC)RegulatedEBC FINANCIAL GROUP (AUSTRALIA) PTY LTDStraight Through Processing (STP)000500991
Cayman IslandsCayman Islands Monetary Authority (CIMA)ExceededEBC Financial Group (Cayman) LimitedCommon Financial Service License2038223
license
license
license

What Can I Trade on EBC?

EBC offers traders the opportunity to trade currency pairs, precious metals and energy, stock index CFDs, US stock CFDs, ETF CFDs.

Tradable InstrumentsSupported
Currency pairs✔
Precious metals✔
Energies✔
Indexes✔
Stocks✔
ETFs✔
Futures❌
Options❌
assets

Account Types

EBC offers 2 different types of accounts to traders, which are STD Standard Account, PRO Account. Besides, it also provides demo accounts.

Account TypeSTD Standard AccountPRO Account
SpreadsAs low as 1.1 pipsAs low as 0.0 pip
Fees06 USD/lot
Leverage500:1500:1
Account Types

EBC Fees

EBC charges $0 commissions for STD Standard Account, $6 per lot for PRO Account. EBC claims to offer low spreads. STD Standard Account spreads are as low as 1.1 pips. PRO Account spreads are as low as 0 pips.

EBC Fees

Trading Platform

EBC's trading platform is MT4 and MT5, which support traders on PC, Mac, iPhone and Android.

Trading PlatformSupportedAvailable DevicesSuitable for
MT4✔PC, Mac, Web, MobileBeginners
MT5✔PC, Mac, Web, MobileExperienced traders
Trading Platform
Trading Platform

Deposit and Withdrawal

EBC doesn't charge deposit fees or withdrawal fees. It supports 4 types of deposit and withdrawal methods, which are Local Banks, International Wire Transfer, E-wallet, Digital Currency.

Payment MethodsSupported CurrenciesMinimum DepositDeposit Processing TimeWithdrawal Processing Time
Local BanksCNY, THB, VND, IDR, JPY1101-15 minutes1 working day
International Wire TransferUSD/EUR/GBP10002-5 working days1 working day
E-walletUSD1101-15 minutes1 working day
Digital CurrencyUSDT-TRC20/ERC20501-15 minutes1 working day
Deposit and Withdrawal
Deposit and Withdrawal

Copy Trading

EBC's copy trading provides traders opportunities to follow other successful traders.

Copy Trading

Company Profile

  • 5-10 years
  • Regulated in Australia
  • Regulated in United Kingdom
  • Regulated in South Africa
  • Regulated in Cayman Islands
  • Forex Execution License (STP)
  • Inst Forex Execution (STP)
  • Forex Trading License (EP)
  • Derivatives Trading License (EP)
  • MT4 Full License
  • MT5 Full License
  • Self-developed
  • Global Business
  • High Potential Risk
  • Offshore Regulation

News

EBC FInancial Group (EBC) Review 2026: Things EBC Broker Might Not Want You To See

News EBC FInancial Group (EBC) Review 2026: Things EBC Broker Might Not Want You To See

This comprehensive EBC review provides a detailed examination of the EBC broker regulatory framework, licensing coverage, trading environment, and overall standing based on information available on WikiFX.

Profits on Paper, Losses at the Border: What Traders Must Know About Vietnam

News Profits on Paper, Losses at the Border: What Traders Must Know About Vietnam

Vietnam is making waves in global trade headlines this year. Fruit exports are soaring, shrimp is dominating Chinese markets, and wood products are gaining traction in ESG-sensitive regions. On the su

Strong GDP, Weak Investment, and Uncertain Trade: South Korea's Tug of War Continues

News Strong GDP, Weak Investment, and Uncertain Trade: South Korea's Tug of War Continues

South Korea's economy just pulled off a stronger-than-expected second quarter, but traders aren't cheering just yet. Beneath the surface of that 0.6% quarterly GDP growth, deeper tensions are building

Traders, Watch This Space: How ASEAN Is Quietly Rewriting the Tariff Playbook

News Traders, Watch This Space: How ASEAN Is Quietly Rewriting the Tariff Playbook

As global tariff tensions flare once again under President Trumps revived protectionist policies, Southeast Asia isnt standing still. Instead of falling into line or backing away, key regional players

Thought Inflation Was Tamed? June's CPI Says Otherwise

News Thought Inflation Was Tamed? June's CPI Says Otherwise

June's inflation print sent a clear signal: price pressures in the US economy are far from over. The Consumer Price Index (CPI) rose by 2.7% year-on-year, the highest reading since February, snapping

Typhoon Danas Hit Taiwan. Here's What EBC Did Differently

News Typhoon Danas Hit Taiwan. Here's What EBC Did Differently

On 6 July, Typhoon Danas tore through Taiwan's southern region, bringing intense rainfall and destructive winds. In Tainan, thousands of homes were flooded or damaged. Public services collapsed under

View More

Wiki Q&A

Is EBC safe and reliable?

According to WikiFX data, EBC has a core score of 6.57 and is classified as Regulated. The brand operates through multiple legal entities, including EBC FINANCIAL GROUP (AUSTRALIA) PTY LTD (ASIC, regulated), EBC FINANCIAL GROUP SA (PTY) LTD (FSCA, regulated), EBC FINANCIAL GROUP (UK) LTD (FCA, regulated), EBC Financial Group (Cayman) Limited (CIMA, offshore regulation), and EBC Financial (MU) Limited (FSC, active). Regulatory protection depends on the specific entity, license status, product, and client jurisdiction. A high score or multiple licenses should not be treated as an assurance of safety or reliability. Overall, WikiFX assessment indicates a regulated framework, but users should verify the applicable entity and terms before making any decision.

10-17
United States

Is EBC regulated?

According to WikiFX data, EBC is classified as Regulated. The license list includes: ASIC (Australia) – Forex Execution License (STP), status Regulated, license number 500991, held by EBC FINANCIAL GROUP (AUSTRALIA) PTY LTD; FSCA (South Africa) – Forex Trading License (EP), status Regulated, license number 51541, held by EBC FINANCIAL GROUP SA (PTY) LTD; FCA (United Kingdom) – Inst Forex Execution (STP), status Regulated, license number 927552, held by EBC FINANCIAL GROUP (UK) LTD; CIMA (Cayman Islands) – Derivatives Trading License (EP), status Offshore Regulation, license number 2038223, held by EBC Financial Group (Cayman) Limited; and FSC (Mauritius) – Securities Trading License (EP), status Active, license number GB24203273, held by EBC Financial (MU) Limited. No abnormal licenses are listed.

10-17
United States

What is the minimum deposit of EBC?

According to WikiFX data, EBC's Standard Account has an entry condition of 50 USD, while the Professional Account has an entry condition of 5,000 USD. These are the minimum deposit requirements associated with the listed account types.

10-17
United States

Does EBC support MT4 or MT5?

According to WikiFX data, EBC supports both MT4 and MT5. The verification result lists 17 MT4 and 5 MT5 items, with Full License MT4 and Full License MT5 statuses.

10-17
United States
View More

User Feedback206

This broker has not yet registered on WikiFX, so we cannot communicate user feedback for it.
FX3647699061
FX3647699061
1-2 years
Verified
What reassures me most
What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

Malaysia

Replied
Reply from official EBC FINANCIAL GROUP
Dear Valued Client, Thank you for your continued support of EBC. We would like to inform you that there is no minimum deposit requirement for either our STD Standard Account or PRO Professional Account. The actual minimum deposit amount will depend on the payment channel you choose. Additionally, please note that EBC is not currently conducting any business operations in Malaysia. To further assist you in verification, we kindly ask you to send the website link where you registered your account to the EBC customer support email. We will promptly confirm whether the website is an officially authorized site of our company. Thank you for your understanding and cooperation!
FX4138181006
FX4138181006
1-2 years
Verified
EBC You scammers!
EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

Thailand

Replied
Reply from official EBC FINANCIAL GROUP
Dear Valued Customer, Thank you for bringing this matter to our attention. We take such concerns seriously and would like to clarify the following to prevent any misunderstandings: Currently, EBC does not offer trading services for the USD/THB currency pair. The information you provided shows the USD/JPY pair, which differs from the details you mentioned. To enable us to properly investigate and proceed further, kindly send the website link you used for registration to EBC's official customer service email. This will allow us to verify whether it is an officially authorized website of our company. We greatly appreciate your cooperation and understanding.

Original

เรียน ลูกค้าที่เคารพ ขอขอบคุณที่แจ้งเรื่องนี้ให้เราทราบ ทางเรามีความใส่ใจต่อข้อกังวลดังกล่าว และขอชี้แจงเพื่อป้องกันความเข้าใจที่คลาดเคลื่อนดังนี้: ปัจจุบัน EBC ไม่มีการให้บริการผลิตภัณฑ์การซื้อขาย USD/THB ข้อมูลที่ท่านส่งมานั้นแสดงคู่สกุลเงิน USD/JPY ซึ่งแตกต่างจากรายละเอียดที่ท่านกล่าวถึง เพื่อให้เราสามารถตรวจสอบและดำเนินการต่อไปได้อย่างถูกต้อง ขอความกรุณาท่านส่งลิงก์เว็บไซต์ที่ท่านใช้ในการลงทะเบียนมายังอีเมลฝ่ายบริการลูกค้าอย่างเป็นทางการของ EBC เพื่อให้เราสามารถตรวจสอบได้ว่าเป็นเว็บไซต์ที่ได้รับอนุญาตอย่างเป็นทางการของบริษัทหรือไม่ เราขอขอบคุณในความร่วมมือและความเข้าใจของท่านเป็นอย่างสูง

FX2306873057
FX2306873057
1-2 years
Verified
This is a scam. As a...
This is a scam. As a foreign trader living in Bangkok, my EUR/USD trade order triggered a warning signal on the night the Non-Farm Payroll data was released on the 15th. I couldn’t reach my account manager, and the system automatically closed my position the next morning, causing me a loss of 42,000 baht. What’s even more frustrating is that after I filed a complaint, the customer service responded in English, saying 'market volatility is normal,' ignoring the 17 unanswered calls I made. They delayed the process by claiming 'data maintenance,' and the remaining 20,000 baht in my account was frozen due to 'suspected abnormal trading.' Avoid brokers like this—they can lead to losses. They are utterly irresponsible, just trying to trick me into depositing money and profiting from my losses.

Thailand

Replied
Reply from official EBC FINANCIAL GROUP
Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for the inappropriate remarks made by the previous customer service representative. To assist you effectively with our investigation, please send a screenshot of your conversation with that customer service representative to the EBC customer service email. Also, kindly provide the address you used to open your account and your phone number so we can verify whether the mentioned website is an officially authorized platform by our company. Additionally, we kindly request you to provide the order number and transaction records. This will allow us to forward them to the relevant department for further review. Thank you for your understanding and cooperation!

Original

เรียน ลูกค้าที่เคารพ ขอขอบคุณที่แจ้งเรื่องนี้ให้เราทราบ เราให้ความสำคัญกับข้อกังวลของท่านเป็นอย่างยิ่ง และต้องขออภัยอย่างจริงใจต่อคำพูดที่ไม่เหมาะสมจากฝ่ายบริการลูกค้าก่อนหน้านี้ เพื่อให้เราสามารถช่วยท่านตรวจสอบได้อย่างมีประสิทธิภาพ กรุณาส่งภาพหน้าจอบทสนทนากับฝ่ายบริการลูกค้าท่านนั้นมายังอีเมลฝ่ายบริการลูกค้า EBC พร้อมทั้งแจ้งที่อยู่ที่ท่านใช้ในการเปิดบัญชีและหมายเลขโทรศัพท์ของท่าน เพื่อที่เราจะได้ตรวจสอบว่าเว็บไซต์ดังกล่าวเป็นเว็บไซต์ที่ได้รับอนุญาตอย่างเป็นทางการจากบริษัทเราหรือไม่ นอกจากนี้ ขอความกรุณาท่านส่งหมายเลขคำสั่งซื้อขายและบันทึกการซื้อขายมาให้ด้วย เพื่อที่เราจะได้ส่งต่อไปยังแผนกที่เกี่ยวข้องสำหรับการตรวจสอบต่อไป ขอขอบคุณในความเข้าใจและความร่วมมือของท่าน!

FX2893102567
FX2893102567
1-2 years
Verified
I'm so unlucky I fell
I'm so unlucky I fell for the EBC platform's lies! Your Thai team can't even maintain basic data accuracy. A few days ago, I followed your gold trading strategy exactly as it was supposed to. It showed a clear bullish signal, and I even double-checked it several times! The next day, I woke up and was stunned to find your platform's data was dozens of points off from the actual market conditions! I scrambled to check the records, only to discover that your Thai technicians had mistakenly marked a bullish signal as a bearish one, costing me over $20,000! I confronted customer service, but your Thai team acted as if it had nothing to do with me. Not only did they refuse to admit their mistake, they even turned against me. They charged exorbitant fees while providing data riddled with flaws and even distorted direction. Your Thai team has absolutely no moral composure at all. They're both unprofessional and unethical!

Thailand

Replied
Reply from official EBC FINANCIAL GROUP
Dear Valued Client, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for any inappropriate remarks made by our customer service team. To assist you further, we kindly ask you to provide screenshots of your chat with customer service. Additionally, please send the website link where you registered your account to the EBC customer support email, along with your trading account number, order number, and trading logs. Once we receive this information, we will promptly escalate your case to the relevant department for investigation. Thank you for your understanding and cooperation.
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