Processed

On the same device and computer, under the same broker and the same real-name identity, one of the different accounts cannot trade and is stuck; this is not caused by personal reasons, so please expedite the appeal processing

Although the international market fluctuated during the incident period, it did not reach the corresponding price level for my account's theoretical forced liquidation. During that time window, my MT5 client experienced multiple server disconnections and quote freezes, with chart prices staying static, while the background server market continued to run. I repeatedly attempted to send instructions for closing positions, reducing positions, and adjusting stop losses, but the instructions failed to submit and remained in a pending state, and the software was unable to communicate normally with the server. The client displayed abnormal instantaneous spike candlesticks, which were false quotes caused by platform server lag. Due to the platform server failure, trading instructions could not be transmitted and executed, and I lost the ability to control risk on my positions, resulting in a forced liquidation loss. This loss does not fall under normal market trading risks. Request to the platform: 1. Retrieve the server operation logs, tick quote records, and network connection logs for that time period; 2. Verify my order submission records to confirm the fact that instructions could not reach the server; 3. In accordance with the platform service agreement, properly handle the loss caused by this server anomaly, and look forward to the platform providing a solution and processing timeline.

Although there were fluctuations in the international market during the incident period, they did not reach the corresponding price level for my account's theoretical margin call. During this time window, my MT5 client experienced multiple server disconnections and price freezes, with chart prices staying still, but the background server market continued to run. I tried multiple times to send orders for closing, reducing positions, and adjusting stop-loss, but the order submissions failed and remained in a pending state, and the software could not communicate normally with the server. The client displayed abnormal instantaneous spike candlesticks, which were false quotes caused by platform server lag. Due to the platform server failure, trading instructions could not be transmitted and executed, and I lost the ability to control risk on my positions, resulting in a margin call loss. This loss does not constitute normal market trading risk. Request to the platform: 1. Retrieve the server operation logs, tick quote records, and network connection logs for this time period; 2. Verify my order submission records to confirm the fact that instructions could not be delivered to the server; 3. According to the platform service agreement, properly handle the losses caused by this server anomaly, and expect the platform to provide a solution and processing timeline.

It was during the period from 8:30 in the morning to 11:10. 20,000 US cents were all blown up, I checked other similar accounts and they were fine, after comparison it was not caused by me personally

This is already the third time they intentionally caused disconnection and lag. I have been observing for several days. Running EA on the same four accounts, there is always one that disconnects and doesn't move, causing lag and slippage. Yesterday morning, the long position got stuck and didn't move, and today it happened again, causing my account to blow up. My other accounts are fine, and the network is also fine. It only happens when my floating loss is large, they intentionally operate to cause my liquidation. I have observed the same four accounts for several days, it's like they manipulate behind the scenes based on my profits. Either today this account gets stuck or another. Disconnect the network and don't move, let's see what the normal status of others is at the same time?