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اردو
Resolved
On September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
Mediating Parties 
D prime
Issue
Others
Requirement
compensation
Settlement Amount
$1,406(USD)
Time
92 day 21 hour
Mediation Status
Hong Kong2023-01-01
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Singapore2022-12-02
Reply D prime
Dear customer, Doo Prime has never disconnected the network maliciously to interfere in users' trading. Please reach out to the official custome service for help, if you have any questions about your account.
Reply
Hong Kong2022-09-30
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-09-30
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-09-30
Start Mediation 
SHENHUAZHINENG
SHENHUAZHINENGOn September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
Start Mediation
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