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اردو
Resolved
The slippage was serious. At first, they promised to compensate 500 US dollars and asked me to withdraw the complaint. After I withdraw the complaint, I did not receive a cent.
Mediating Parties
D prime
Issue
Severe Slippage
Requirement
other
Settlement Amount
$8,000(USD)
Time
99 day 3 hour

Mediation Status
Hong Kong2022-09-25
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Singapore2022-08-26
Reply
D prime
It is a problem of order delay, please check if it was caused by poor internet connection. If you have any questions, please reach out to your account manager.
Reply
Sensitive Information
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Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2022-06-20
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2022-06-20
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-06-18
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SHANGYUQI~142857



On May 16, the order of 0.16 was placed after a loss of fifty or sixty dollars, and the order of 0.17 was placed after 40 minutes. This led to two more orders in this wave of orders. The first wave could not close the position, the second wave and the third wave could not be closed, resulting in a sharp rise in the market. On the 2nd and 17th, the loss was seven or eight thousand dollars.




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