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The platform refuses to release funds and maliciously deducts my money.

李泽
6-10 years
Unverified

Exposure

The trading platform deducted funds without any reason. To the Platform's Customer Service and Verification Department: I am a registered user of this platform and have completed the compliant account opening process through our partner broker, Mr. Wang. During my normal and compliant trading, I used a publicly available trend-following EA trading strategy to assist my trading. I strictly adhered to the platform's trading rules throughout the process, without engaging in scalping, illegal arbitrage, illegal hedging, or any other irregular operations. This trade followed the market's upward trend, with normal position holding and profit-taking, constituting a completely compliant and normal market trading profit. However, after I generated legitimate profits, your platform, without any prior notice, evidence of violations, or advance warning, unilaterally and without cause deducted my legitimate profits from my account. This constitutes malicious freezing and unjustified misappropriation of my legitimate trading gains. All my trading activities conformed to the normal trading logic of the financial market. The Trend 1A tool I used is a publicly available and commonly used trend reference tool, not an illegal cheating plugin or a loophole arbitrage tool, and there were no illegal or irregular trading activities involved. I hereby formally file this complaint to protect my rights, with the following demands: 1. Immediate and unconditional return of all legally earned funds deducted by the platform without cause; 2. A written, official, and reasonable explanation for this unjustified deduction, specifying the basis for compliance and evidence of violation; 3. Immediate restoration of my account's normal trading privileges, with no restrictions, risk controls, or account bans imposed. If the platform fails to process or refund the funds within the stipulated time, or if it delays or evades the matter, I will retain all transaction screenshots, billing records, and deduction vouchers, and pursue all legal avenues, including regulatory complaints, legal action, and industry exposure, to hold the platform fully accountable for maliciously misappropriating user assets.

Original

平台不给出金,恶意扣除我的钱

交易平台无故扣款 尊敬的平台客服及审核部门: 本人为本平台实名注册用户,已通过合规开户流程完成开户,开户渠道为合作经纪商老王。 本人在正常合规交易过程中,使用市面公开通用的趋势ea交易策略辅助交易,全程严格遵守平台交易规则,无刷单、无违规套利、无违规对冲、无任何违规操作行为。本次交易顺势跟随市场上涨行情,正常持仓、正常止盈,属于完全合规的正常市场交易盈利。 但在本人交易产生合法盈利后,贵平台无任何提前告知、无任何违规证据、无任何事前提醒的情况下,直接单方面无故扣除本人账户合法盈利资金,属于恶意冻结、无故侵占用户合法交易收益。 本人所有交易行为,均符合金融市场正常交易逻辑,所使用的趋势1A工具为市场公开普及的普通趋势参考工具,不属于违规作弊插件、不属于漏洞套利工具,不存在任何违规违规交易事实。 现本人正式提出维权投诉,诉求如下: 1. 立即无条件返还被平台无故扣除的全部合法盈利资金; ​ 2. 对本次无故扣款行为给出书面官方合理解释,列明扣款合规依据、违规判定证据; ​ 3. 立即恢复账户正常交易权限,不得限制、风控、封禁本人账户; 若平台在规定时间内未处理、未退款、敷衍拖延,本人将保留全部交易截图、账单记录、扣款凭证,通过监管投诉、法务维权、行业曝光等一切合法途径追责到底,追究平台恶意侵占用户资产的全部责任。

Two days ago

Hong Kong

Unable to Withdraw

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